The Heart of Hospitality

There is something deeply special about welcoming a guest who has stayed before. When a familiar face walks through the doors of Herberg Manor, it feels less like checking in and more like welcoming a friend home.

I’ve come to realise that this is what true hospitality is, not just the service we offer, but the relationships we build along the way. Guests return for the same reason we look forward to seeing them: a shared sense of ease, trust, and comfort.

We know how they take their tea, which room they prefer, and whether they like a quiet corner for breakfast or a chat at the big table. These small details create a sense of belonging, and they remind us that connection is the foundation of everything we do.

For me, the joy is in watching guests settle back into their familiar rhythm. The same morning walk through the garden, the same chair by the window, the same easy smile. These moments remind me that hospitality is not just about new arrivals; it’s also about the return, the continuation of a story that began long before this visit.

At Herberg Manor, every returning guest is a reminder that what we do matters, not because it is perfect, but because it is personal.

Deon Deale - Hospitality Enthusiast