The Art of Welcome Series

Posted by Deon on Fri November 7, 2025.

Post 3: Seeing Before Serving.

It starts in the car park. Before the greeting, before the keys or forms, there is a moment to read the guest.

Some step out with bright ease, already at home. Others hesitate, still carrying the weight of travel. You can see it in how they close the car door, how they glance at the house, how they hold their breath before the next move.

That is why I meet them there. The welcome begins before the words.

Noticing is part of the craft. It helps me choose the right pace, the right tone, the right amount of space. A host who sees before serving builds trust without saying a thing. Guests feel understood, not managed.

Observation is not curiosity. It is care in its quietest form.

Personal quote:
“Hospitality begins in the space between noticing and speaking.”

Deon Host Whisperer
Still Hosting. Still Standing. Still Grateful.

#ArtOfWelcome #HerbergManor #GuestExperience #VillageHospitality #HospitalityCraft


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