Guesthouse manager

A Guest House Manager oversees the daily operations of a guesthouse, ensuring a positive guest experience while maintaining the property and managing staff. Responsibilities include guest services, staff supervision, financial management, and ensuring compliance with regulations. They act as a point of contact for guests and staff, address concerns, and strive to maintain high standards of service and cleanliness.

Key Responsibilities:
• Guest Services:
• Greeting and registering guests, handling check-in and check-out procedures.
• Providing information about the guesthouse, local attractions, and amenities.
• Addressing guest inquiries, requests, and complaints promptly and professionally.
• Ensuring guest satisfaction and resolving any issues that may arise.
• Staff Management:
• Supervising and coordinating the work of housekeeping, front desk, and other staff.
• Training and onboarding new staff members.
• Scheduling staff and ensuring adequate coverage.
• Maintaining staff morale and ensuring adherence to guesthouse standards.
• Property Management:
• Ensuring the guesthouse is clean, well-maintained, and presentable.
• Overseeing maintenance and repairs as needed.
• Managing inventory of supplies and ensuring adequate stock levels.
• Financial Management:
• Managing budgets and financial records.
• Handling cash, credit card transactions, and payments.
• Monitoring expenses and ensuring cost-effectiveness.
• Compliance:
• Ensuring compliance with health and safety regulations.
• Adhering to licensing laws and other relevant regulations.
• Other Duties:
• Promoting and marketing the guesthouse.
• Managing reservations and bookings.
• Coordinating with suppliers and contractors.
• Preparing and serving meals (if applicable).
Skills and Qualifications:
• Excellent customer service and communication skills.
• Strong leadership and interpersonal skills.
• Problem-solving and decision-making abilities.
• Organizational and time-management skills.
• Knowledge of hospitality best practices and relevant regulations.
• Experience in a supervisory or managerial role within the hospitality industry is often preferred.